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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
383 ratings and 183 comments received in the last 90 days.
04 December 2024
Very professional and super cool Articulation on how to use the car . great humour and delivered the car a week early which was great - keep the good work up guys
03 December 2024
Johns exceptional customer service.
02 December 2024
Ben Finch and Sam Lewis were excellent to deal with, updates all along
02 December 2024
All the staff were friendly and kept me informed
29 November 2024
never let me down
27 November 2024
Friendly and efficient service.
27 November 2024
Very pleased with my experience and Connor Fox who was my sales rep was very knowledgeable about the car and answered all of my questions, and kept me updated throughout.
26 November 2024
Pleasant & informative sales staff. A good test drive was arranged at short notice. Subsequent specification/ordering process was handled efficiently. Estimated delivery date was met without slippage and I was kept regularly informed of progress.
17 November 2024
Brilliant Marvin was fantastic understand nothing was to to much trouble always got back to me very quickly happy to explain every step of the process just a great guy to talk to
14 November 2024
Sam was wonderful to deal with, he always responded to any questions I had and was very concise and knowledgeable and I felt very secure with my purchase with him for my brand new BMW X3
09 November 2024
Bilal managed everything so it was very efficient for me.
04 November 2024
Friendly professional prompt clear guidelines
25 October 2024
The car was delivered without a full tank of petrol. I don't understand how a new BMW car can be handed over like that. Furthermore, they sent the car documents to the wrong address! It's not about the money, it is all about customer satisfaction.
24 October 2024
Very good experience- Connor went above and beyond expectations
22 October 2024
John Carter was really helpful and great to deal with and all the other staff on the day I picked up the car were very good too.
20 October 2024
A very smooth and straightforward experience. No complaints or issues.
18 October 2024
This was my first car purchase. I wanted a high quality car, Marvin Mills made this sale! Marvin viewed me as a customer, unlike all of the competitors. And sought to give me ample information to make a decision. THANK YOU Marvin!
30 September 2024
Knowledgeable staff who were always approachable and who cared.
29 September 2024
There was no issues
28 September 2024
Marvin Mills was great at helping us through our sales process.We have only used Berry Cobham as it's got great customer service.
24 September 2024
Very informative and helpful
13 December 2024
Professionalism
12 December 2024
All went smoothly and quickly. Thank you Savannah and team! I was offered a room to work in with my laptop which was really appreciated and not expected. Had 3 lotus biscuits - shhh!
11 December 2024
One star because Lauren was nice. I've had 4 bmw for the last decade and I'm never buying another one. The fact that the quote was so high made me question whether I should keep the car;
09 December 2024
Dramatic improvement over the past 20 years!
08 December 2024
It is true
07 December 2024
Was very impressed by the help I was given and fast efficient service .
05 December 2024
Great team, swift job done well and on time. Felt valued and updated.
05 December 2024
I was very satisfied with the service as the staff was friendly and lovely and guided me nicely. However the only thing I would say is to give the customer a realistic waiting time because I had to wait 20 mins to collect my car when I was told 3-4pm
04 December 2024
Excellent service from all members of staff at Cobham branch, kept me fully informed and updated with everything, particular mention to Connor Fox and Lauren Eacott who were so helpful and friendly.
03 December 2024
Minor inconvenience trying to find out why service was still showing as outstanding on BMW app (transpired due to having a service pack)
02 December 2024
Very helpful solving a difficult problem.
02 December 2024
high cost
02 December 2024
Satisfied
29 November 2024
Lauren as always very helpful and attentive
29 November 2024
First class service
28 November 2024
Ambia and reception team were very attentive and friendly
28 November 2024
I have had a satisfactory and delightful experience from the moment I stepped in. You have a very professional team that deserves a big Thank You!,
27 November 2024
Because they are very helpful and the service is great!..
27 November 2024
Great customer service
26 November 2024
Excellent all round.
26 November 2024
Prompt, efficient and friendly
25 November 2024
Dissatisfied with the EGR Coolant recall work. Took back less than 24 hrs later due to Drivetrain EML. Was told that something was loose and was tightened. No apology given for wasted weekend without car nor compensation for extra travel to Cobham!
25 November 2024
Good reception, kept informed.
25 November 2024
Great service car was done and returned no problem.
25 November 2024
Friendly efficient team
22 November 2024
Professional
20 November 2024
Customer service and interaction very high from delivery of car to collection. I prefer coming to Cobham than Thames Ditton even though logistically more inconvenient
20 November 2024
The pre service App speeds things up. The planned work was done and additional work was agreed to and not unexpected. On collection, the car had been valeted except the wheel hubs were dirty with hand prints where tyres were changed. A pity!
19 November 2024
Lauren was very helpful. We were particularly impressed when she assited is in finding a new key fob formour broken one
19 November 2024
Very efficient
18 November 2024
Outstanding service and work carried out in good time.
18 November 2024
Good communication
18 November 2024
Nothing to complain about, excellent service
18 November 2024
BMW recall
18 November 2024
Polite and efficient service manager
18 November 2024
Very good standard. Best to none.
18 November 2024
One query was not addressed or apparently investigated during service.
18 November 2024
No complaints
18 November 2024
Thames Ditton bmw is way more convenient- but after 2 shocking servicing interactions there I moved to cobham bmw and (touch wood) performance had always been as very good. For the record other friends have also followed (TD to Cob) for same reasons
18 November 2024
Very satisfied with the service received and kept updated throughout the process.
18 November 2024
Very efficient
17 November 2024
N/a
17 November 2024
I was pleasantly surprised. My previous experience with Berry was very poor - I booked online including a courtesy car which turned out not to exist, had to get a taxi home. This time they were really quick so I could wait and very helpful
17 November 2024
Would have given 5 but I was asked over the phone if I wanted the car to be valeted and on pick up this was definitely not done.
17 November 2024
After calling teice before anyone answered i then was placed on hold for 15 mins. i then hung up and called again and left my contact details and was told i would be called back. I waited an hour and didnt get a call. I ended up driving to the garage
17 November 2024
My car was returned with a fault to the nearside passenger window. I was told the fix was possibly only temporary but after leaving I discovered it did not function at all
16 November 2024
It went well but I asked for the car to be ready by 4pm and I did not luck it up until almost 5pm and then encountered heavier traffic to get home.
16 November 2024
Good and friendly service
16 November 2024
Everything necessary was done to service my car and it is running smoothly again
16 November 2024
I was very satisfied with the MOT but the technicians still couldn't resolve my tyre pressure issue.
15 November 2024
Correct failure diagnosis and solution
15 November 2024
Car wash not done. Got standard text saying car would be ready by 5pm, but received a video from your technician at 12 saying it was done. I called up late pm & was told it was ready to collect. Got there at 4.30pm and it hadn't been cleaned.
15 November 2024
Excellent service as always from Henry and the team
15 November 2024
Durnell was great at keeping me informed. Check in using the digital kiosk good.
15 November 2024
I'm always looked after well, especially by the service department that provide outstanding customer service led by Phil and Henry. I always feel valued and they are always flexible and accommodating, and are interested in me as an individual.
15 November 2024
helpful service manager
15 November 2024
Great service and car returned on time
13 November 2024
Everything went well and I was notified around lunchtime that my car was ready for collection
13 November 2024
Excellent customer service, Savannah was very helpful.
12 November 2024
In fact my X3 only required an MOT this year.
12 November 2024
Good service just a bit pricey
12 November 2024
Everything worked like clockwork. On time, complete and with a smile.
12 November 2024
Lauren was an absolutely amazing gem of a representative. Extremely empathetic, high attention to detail and supportive throughout.
11 November 2024
When I picked-up the car I was given a print-out of the vehicle health check, which I appreciated. However there was no mention of the reason the car was there in the first place - ie the recall item - a replacement EGR.....
11 November 2024
My service experience was very good and sorted my car problem out quickly
11 November 2024
Aside from cost. Service has no complaints
11 November 2024
Well I work there so I didn't want to upset the automotive apple cart.
11 November 2024
Lauren was lovely to deal with and kept me updated.
10 November 2024
Collecting the car was very clinical and had no real feelings.
10 November 2024
I was not able to give five stars for two reasons (1) Confusion between the front desk and the service advisor when i went to pick my car, (2) I opted for a complementary car wash during checking in but the car was not washed when i picked it up.
09 November 2024
Professional and caring
08 November 2024
Savannah the service staff member assigned to looking after my car worked very hard to ensure that the map update my car had come in for could be carried out.
07 November 2024
The service was done as arranged
07 November 2024
Work completed as expected
06 November 2024
Great personalised service with lovely staff
06 November 2024
Convenient and friendly
06 November 2024
Everything is fine, apart from the so called wash, it was so bad might as well not bothered, the windows has more smears after the wash then before!!
05 November 2024
Not happy with the experience. Was a waste of time.
05 November 2024
a very good service
05 November 2024
Very good service
04 November 2024
Very helpful and efficient
04 November 2024
Completely satisfied
04 November 2024
Whilst the actual work done was good, there were a few issues: - The work took longer than I was first informed - I was told my car was ready and then sat and waited 30 minutes - The speaker cover was left on the passenger seat and broken
04 November 2024
service team very good from reception to letting you know on any issues.
04 November 2024
Dont have an option to give 0 stars otherwise i would have given that.
04 November 2024
Staff were informative and everything that needed doing was carried out in a timely and efficient manner.
03 November 2024
Lift out of order Drinks machine out of order
31 October 2024
Car went in for MOT. I arrived an hour before dedicated slot and requested completion asap as I was extremely unwell that morning. Car was completed and returned to me in one hour. I was so grateful.
30 October 2024
The service on purchase was great but the after sales experience has been really disappointing. The vehicle has had issues and there has been no follow up since it went into be fixed even just a courtesy call to confirm everything is now working,
30 October 2024
Helpful and welcoming receptionists
30 October 2024
Fair price and excellent customer service
29 October 2024
As said above fantastic aftercare service and felt completely looked after throughout.
28 October 2024
Excellent service and ease of use. Small wait at puck up even though I had been given a code?
26 October 2024
service confirmed and easy to drop off car and then informed by text when ready to collect.
26 October 2024
A lot of helpful staff
26 October 2024
All excellent except attempt to sell me new tyres unnecessarily.
26 October 2024
Very helpful
24 October 2024
SO much better than Thames Ditton. I don't know what is wrong with that place but although I have spent a lot of money on new cars there and the service is great, the after sales care has always been poor.
24 October 2024
Last visit excrllentt
24 October 2024
Polite, prompt and efficient. As usual.
23 October 2024
The reason for attending was ultimately carried out and I do like the video from the workshop. I did have to wait 25 mins to pick up the car as even though the time was sent was provided the car wasn't ready or blocked in by others.
23 October 2024
Flexible, professional, helpful & rapid.
23 October 2024
Car was in for factory recall, they also checked to see if there was any more outstanding, which there was. Work was completed in the time estimated Very pleased with results
23 October 2024
The self service check in and key drop is invaluable to me as I have to drop off before your official service hours. Pick up is generally very slick with the cleaned car presented back to me
22 October 2024
Lovely staff, great communication and excellent, timely and reasonable priced services
22 October 2024
Very good service
22 October 2024
Henry is an asset to the team and he ensured I was looked after so well. I would travel 100 miles further if Henry were to move dealership just to be served by him! I can confidently buy another BMW if Henry is still around and not have to worry
22 October 2024
Quick response, good work, reasonable price, clean car
21 October 2024
Were able to find the fault and fix it very quickly
21 October 2024
Could be quicker red tape wise. Front desk bit friendlier.
20 October 2024
Received good sevice
19 October 2024
Service was good but test drive was a bit hurried.
19 October 2024
It was efficient even though your on line booking was not
16 October 2024
Friendly staff allow me to work from dealership ( a big help for me) whilst I wait
16 October 2024
Very efficient polite service
16 October 2024
Very good service!
16 October 2024
They explained clearly what was needed from this annual service; provided video of the inspection; completed on time. All staff delightful to talk with.
15 October 2024
Easy to schedule the work at your service department. Particular shout out to Savannah from the Cobham centre, who was incredibly welcoming, polite and helpful, making the whole experience straightforward and enjoyable.
15 October 2024
No issues
15 October 2024
The experience has been different since James Lewis left, he was extremely knowledgeable, prepared with info, anticipated issues and always advised the best course of action. Service was good, but some of that magic is missing.
14 October 2024
N/A
13 October 2024
Faultless from the staff
09 October 2024
Very expensive for a minor low level service
08 October 2024
Professional and delivered as I would have hoped for .
08 October 2024
Pleased with the service and car fully cleaned on return. Lauren was very helpful and good communication throughout.
08 October 2024
i needed my scheduled mot finished early morning because my wife was in hospital for an operation laureen at berry cobham was so helpful and my mot was done while i waited first class
07 October 2024
Cobham has looked after me well. Only comment I have is the lack of replacement car.
05 October 2024
Henry was absolutely brilliant professional and very helpful it's a 10 from me
04 October 2024
Was kept informed of progress of my service regularly
04 October 2024
The job was well done and I was kept informed throughout the process. Savannah was really helpful and explained everything.
03 October 2024
Nothing too much hassle and super efficent
02 October 2024
MOT & service done in less than 2 hours whilst I waited. Very easy & professional service.
02 October 2024
They fix the problem
01 October 2024
Excellent
30 September 2024
Scheduled work done, open question regarding warranty items escalated to head office
30 September 2024
Dropped 1 star as passenger front tyre was swapped to the rear as requested but ensuring the tyre pressers were correct after swapping would have been good
30 September 2024
Very professional
30 September 2024
The whole experience was very easy and very thorough all completed on time.
30 September 2024
Great staff and service. Clear communication and progress reports.
30 September 2024
Savannah was helpful and patient.
30 September 2024
see previous note, all included.
29 September 2024
Everything I expect from a high end company
28 September 2024
Good facilities for waiting
28 September 2024
Completed the tasks on the time.
27 September 2024
Car serviced while I waited and completed ahead of time
25 September 2024
Friendliness, installations, punctuality
25 September 2024
Job was done on time. Good communication from Darnell
25 September 2024
Easy to book an appointment, professionnal service, easy communication, timely service
24 September 2024
Special thanks to Lauren for making everything so simple
23 September 2024
Harry
23 September 2024
good service, albeit i had to wait a little on collection
23 September 2024
Everyone is polite and helpful
23 September 2024
Work done exactly as requested and health check very useful in identifying a problem with a tyre which I was unaware of.
23 September 2024
Courteous and efficient service
22 September 2024
Good experience. Work completed as discussed. Car washed as complimentary and freebies given!
21 September 2024
Because Henry was excellent
21 September 2024
Things were made easy for me to book in the car as well as collecting it
21 September 2024
As above
20 September 2024
As above, excellent service all round.
20 September 2024
A message comes up on the display with an audible signal when switching on saying the micro particle filter needs replenishing - nothing was done about this and the message is still there. What do I do?
20 September 2024
Good helpful advice, speedy updates and a clean car ??
12 December 2024
Good communication throughout. Wish I'd asked more about the new packs on my car - Technology, Driver Assist Pro.