- Home
- About Berry Cobham
- Berry Cobham Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
304 ratings and 145 comments received in the last 90 days.
07 February 2025
Excellent comms and support throughout what was an expedited sale to delivery.
30 January 2025
Connor Fox organised a testdrive, found the right model for me, sorted number plates and delivery with little stress. He was excellent.
21 January 2025
David Carter was excellent start to finish really added value to our decision making process and made it an enjoyable experience.
02 January 2025
Everything happened as expected
12 December 2024
Good communication throughout. Wish I'd asked more about the new packs on my car - Technology, Driver Assist Pro.
04 December 2024
Very professional and super cool Articulation on how to use the car . great humour and delivered the car a week early which was great - keep the good work up guys
03 December 2024
Johns exceptional customer service.
02 December 2024
Ben Finch and Sam Lewis were excellent to deal with, updates all along
02 December 2024
All the staff were friendly and kept me informed
29 November 2024
never let me down
27 November 2024
Friendly and efficient service.
27 November 2024
Very pleased with my experience and Connor Fox who was my sales rep was very knowledgeable about the car and answered all of my questions, and kept me updated throughout.
26 November 2024
Pleasant & informative sales staff. A good test drive was arranged at short notice. Subsequent specification/ordering process was handled efficiently. Estimated delivery date was met without slippage and I was kept regularly informed of progress.
14 February 2025
See above
13 February 2025
Although your service staff were good, i think i would have been given a more convenient service time return rather than kept waiting all day until 5pm when traffic was at its worst!
13 February 2025
Very easy!
12 February 2025
Happy with the MOT test and the complimentary car wash is appreciated
09 February 2025
Air bag check, no action required
08 February 2025
See above comments
08 February 2025
Initial repair was quick and easy. However, request for additional work has not been followed through, despite promised action. After phone calls, repeated emails have received no reply.
07 February 2025
as anove
06 February 2025
The back of my car was smeared in dirt after selecting to have a complementary car wash. The rest of my car was clean but didn't give a good impression at all.
06 February 2025
Couldn't fault anything. All stages (face to face, over the telephone and via emails) of the purchase were clearly explained to us and actioned accordingly. Plus refreshments kindly offered during our visit.
05 February 2025
Fast and efficient
05 February 2025
My service advisor Lauren Eacott, the best of the best definitely who I choose every time I book with bmw cobham. 3 weeks without my car and Lauren kept me mobile and updated. Thank you.
05 February 2025
Quick - efficient - job completed on time.
05 February 2025
As said above great service
04 February 2025
Very good
04 February 2025
Lauren was excellent
03 February 2025
Lauren
03 February 2025
A good team
03 February 2025
Horrible, Berry is breaking the law by not doing what I have paid for, and they didn't even care o try. Basically they told me that they won't update my maps because they can't claim it back from BMW, and i should go to the app and pay again
02 February 2025
Ambia made the whole service from point of contact to delivery really stress-free, timely updates and no hanging around at either end. An absolute pleasure.
02 February 2025
Car problems sorted
01 February 2025
Good
01 February 2025
Stead were very helpful
31 January 2025
I was early as misread opening time, the person who opened the boulders allowed me in to park. Didn't dare turn car off as car struggled to start due to needing a new battery.
30 January 2025
As it was an emergency was pleasantly pleased with speed of repair service.
30 January 2025
Very professional
29 January 2025
They take good care of your vehicle, give clear and thorough explanations. Amd the inspections are very thorough too. Oh and the car always comes back clean.
28 January 2025
All good and like the service plan.
27 January 2025
Very courteous and professional
26 January 2025
Very simple process
26 January 2025
Poor customer service
25 January 2025
Very organised and efficient
25 January 2025
Some delays initially that were not well communicated. Improved towards the completion. It was pleasing that the initial cost estimate was met
25 January 2025
Very professional and friendly - though disappointed there is no pick up and delivery service offered for vehicles during service. Also drop-off after 5.30pm complicated as there is no key-drop safe.
25 January 2025
I was offered to wait while the recall work was done. I was told it would be quick and it was. Godd communication throughout.
24 January 2025
I got all the info before the work got carried out. Wonderful service
22 January 2025
A very friendly and professional after sales team. In particular, would like to thank Henry and Philip who always go above and beyond to ensure a superb customer experience.
21 January 2025
Helpful and efficient. Given extra information about a pii ou tentual problem
21 January 2025
The service guy who dealt with us was great, honest,(even when a technician scratched the car) and handled us very professionally.
21 January 2025
Really easy dealership to deal with
20 January 2025
I believe my car LB61 MTK incurred slight damage whilst obtaining a MOT at your garage on Tuesday 15 January 2025. A small abrasion is noticeable on the BMW logo on the boot door, consistent with the boot door being raised and hitting a hard object.
20 January 2025
Should have courtesy cars
20 January 2025
Professional customer service
20 January 2025
Quick service - done in 1.5hrs Car clean was a bit poor but overall still very good service Thank you!
20 January 2025
Lauren was friendly and helpful as usual.
19 January 2025
Savanah was an angel. She made me feel comfortable even though i had no vehicle for the 3 days. She kept apologising every time she rang me. I was struggling with Uber for those 3 days but her words made up for my struggles. Very good customer servic
19 January 2025
Service was carried out effectively and i was informed about all works needed
19 January 2025
Great customer service from Lauren in the Service department every time I come in with my car. The team are always so complimentary about my car and its condition.
19 January 2025
Great service. Good communications
18 January 2025
Nice staff and accommodations made for late MoT.
18 January 2025
Service was good but car not ready at the time I was asked to collect. Waited 15 min.
18 January 2025
I asked for complimentary wash & vac but I suppose maybe they ran out of time and just loosely dragged a wet cloth over the car. This also happened with my other BMW and sadly this part of the experience has let them down.
17 January 2025
Kept me updated. No issues with any part of the experience.
17 January 2025
Delay in repair.
17 January 2025
My problem was sorted efficiently and quickly
17 January 2025
Was kept informed up-to-date they got the vehicle back very quickly.
16 January 2025
Very hospitable team.
16 January 2025
Highly satisfied with the friendly contentive attitude off the staff that work there very helpful.. Mechanic gave a very intuitive video of the integrity of my car which gives me peace of mind
15 January 2025
This was good any time I contacted
14 January 2025
Met expectations; kept me informed
14 January 2025
The service experience at Cobham was excellent. The score of 4 stars is a reflection of the fact that I thought, and still think, that your Head Office Customer Goodwill people could have been more generous as regards the price of the work.
14 January 2025
Courteous and helpful service.
14 January 2025
Darnell was fab and reception staff very friendly
13 January 2025
Decent job completed but long leadtime or constraint on a gasket which has to bow be bought as part of a bigger part is a concern. Also the broken piece is a concern if this happened at the time of fixing.
13 January 2025
This is my second visit as the first diagnosis did not solve the issue. I was advised I could return when I wanted instead of when they had availability. The fault has been re diagnosed and a new time allocated. Thank you Savannah for great service.
13 January 2025
Overall great staff from reception to service team! Friendly and actually want to help unlike over garages
11 January 2025
Polite, timely and efficient. Help when needed - self service where it's not.
10 January 2025
Very professional and efficient
10 January 2025
Fast and efficient!
09 January 2025
Easy and quick drop off. Easy and quick collection.
09 January 2025
Professional but relaxed approach for the service team from booking through to payment and pick up. All good thanks.
09 January 2025
Good service experience throughout my time in the showroom.
08 January 2025
Did the airbag very efficient
06 January 2025
All went to plan!
06 January 2025
my car had recommended work to be done - but I was not informed until it was ready to be collected so I couldn't get it done while it was in for the whole day and will now have to take it back another day.
06 January 2025
Went above and beyond.
06 January 2025
No complaints
06 January 2025
Did exactly as expected
05 January 2025
Everything is fine but through the last 3 services the service warning light has not been re-set properly. This time says I am overdue as it was set for April 2024. Which means I have to go back to Berry's for a 3rd needless journey to get it correct
05 January 2025
I could not believe that BMW Berry does not have a courtesy car, or a drop off service. To return my vehicle for the manufacturers recall i had to pay £100 in taxis. Not what is expected of a brand like BMW.
04 January 2025
Easy
03 January 2025
Good video feedback,car was clean and again staff kept me informed
02 January 2025
Date was changed of my service time. I had communication from the branch with a text and email. I wanted to be in early so my day was not interrupted too much. Alas an hour later starting meant I was there till nearly 1pm. 9am original booking.
02 January 2025
The vehicle details on record were inaccurate as they belonged to my daughter who took the vehicle in with a flat tyre just after purchase. The details were not cross checked with mine when I booked the service.
02 January 2025
Staff were very helpful and my problem was fixed quickly.
01 January 2025
See above.
30 December 2024
Very quick and efficient
30 December 2024
Because the service was completed on time and I'm pleased with the result.
29 December 2024
Excellent Customer service
28 December 2024
Really appreciated the help from Berry Cobham to get my puncture repaired at short notice. Many thanks to Lauren, especially.
26 December 2024
Berry Cobham on both occasions I interacted with oil cooler recall and service were very good, professional and friendly. Shame about the customer service team out of branch letting them down to prevent 5 stars.
25 December 2024
Service was friendly and professional There was a make employee collecting cars who I thought was rude to the lady on reception but other that all good.
25 December 2024
Friendly staff, quick service. and a Z8 in the showroom ??
24 December 2024
Car computer not fully reset to reflect all the service's carried out - it is still say it needs servicing in 12/2024!!
23 December 2024
Excellent communication. Great service, very professional. High recommended.
22 December 2024
Staff go over the top to help and costs reasonable
20 December 2024
All good
20 December 2024
Service was great. There was a delay with the service however staff were very nice
19 December 2024
Customer care is good, but at a high price.
18 December 2024
Comprehensive video report. Very welcoming and polite staff. Gave me an office to work in which was great. Coffee wasn't the best but that's my only criticism.
17 December 2024
No complaints at all.
16 December 2024
All bmw requirents met and dealt with satisfactorily
16 December 2024
Good video check sent through, and all work done very efficiently. Customer-facing staff great to engage with.
16 December 2024
The car was booked in quickly, I was reminded about my appointment, the garage was open earlier than 8am and all works completed quickly.
16 December 2024
All the people working here were extremely attentive to me. Helped and were friendly. Above and beyond!
13 December 2024
Professionalism
12 December 2024
All went smoothly and quickly. Thank you Savannah and team! I was offered a room to work in with my laptop which was really appreciated and not expected. Had 3 lotus biscuits - shhh!
11 December 2024
One star because Lauren was nice. I've had 4 bmw for the last decade and I'm never buying another one. The fact that the quote was so high made me question whether I should keep the car;
09 December 2024
Dramatic improvement over the past 20 years!
08 December 2024
It is true
07 December 2024
Was very impressed by the help I was given and fast efficient service .
05 December 2024
Great team, swift job done well and on time. Felt valued and updated.
05 December 2024
I was very satisfied with the service as the staff was friendly and lovely and guided me nicely. However the only thing I would say is to give the customer a realistic waiting time because I had to wait 20 mins to collect my car when I was told 3-4pm
04 December 2024
Excellent service from all members of staff at Cobham branch, kept me fully informed and updated with everything, particular mention to Connor Fox and Lauren Eacott who were so helpful and friendly.
03 December 2024
Minor inconvenience trying to find out why service was still showing as outstanding on BMW app (transpired due to having a service pack)
02 December 2024
high cost
02 December 2024
Very helpful solving a difficult problem.
02 December 2024
Satisfied
29 November 2024
First class service
29 November 2024
Lauren as always very helpful and attentive
28 November 2024
I have had a satisfactory and delightful experience from the moment I stepped in. You have a very professional team that deserves a big Thank You!,
28 November 2024
Ambia and reception team were very attentive and friendly
27 November 2024
Great customer service
27 November 2024
Because they are very helpful and the service is great!..
26 November 2024
Prompt, efficient and friendly
26 November 2024
Excellent all round.
25 November 2024
Good reception, kept informed.
25 November 2024
Great service car was done and returned no problem.
25 November 2024
Dissatisfied with the EGR Coolant recall work. Took back less than 24 hrs later due to Drivetrain EML. Was told that something was loose and was tightened. No apology given for wasted weekend without car nor compensation for extra travel to Cobham!
25 November 2024
Friendly efficient team
22 November 2024
Professional
12 February 2025
I chose a car in the showroom and the sales and part-ex process was very simple.